A pump that is loud and dry is often a motor or a starter, not a new borewell. We ask for the nameplate and whether it hums, trips, or runs without lifting water.
Small motors can come to the shop. If the pump is still fitted, we visit once you tell us the area and what is wrong on WhatsApp.
Say whether it is the sump in the basement, the overhead-tank pump on the terrace, or a booster on the kitchen line. Those three are different visits, and the terrace motor is the one people in Bangalore apartments usually cannot carry down.